Financial obligation complaints pupils with issues about loans for advanced schooling study ( e.g. College research) should relate to StudyAssist.

How do you check out my financial obligation therefore the amount owing?

By logging about the myHelpbalance portal, you can view simply how much you have got currently lent by exporting your loans that are full.

To get on myHelpbalance, you will require your Commonwealth advanced schooling Student help quantity (CHESSN). Your CHESSN is just an unique identifier you may have for the entire pupil life. There is it on your own Commonwealth Assistance Notice (could) fond of you by the provider.

If you fail to find your could or CHESSN, pose a question to your provider. That you will have to provide personal information to verify your identity if you do not know your CHESSN and cannot contact your provider, please email HEIMS. to request your CHESSN, noting.

Please be aware that myHelpbalance doesn’t:

  • Explain to you exactly how much your debt
  • Explain to you the indexation of the financial obligation, or
  • Explain to you any loan costs you have compensated.

You shall have to get on your myGov account to see simply how much your debt.

If you do not have myGov account, you’ll set one up by following guidelines on the ATO site, or perhaps you can phone the ATO on 13 28 61.

A complaint is had by me about my financial obligation – what can I do?

Find the details out of the financial obligation

Look the details up of the financial obligation utilizing the myHelpbalance portal (see information above about how to try this). The details of one’s financial obligation will reveal:

  • The course/s and units of research that you can incurred your debt
  • By which training provider you incurred your financial troubles, and
  • Which you incurred the debt year.

Speak to your training provider

After viewing myHelpbalance you will be aware the title regarding the training provider connected with your financial troubles.

You can ask your provider to review their decision if you are not satisfied with how the provider has dealt with your complaint. All providers have to have an inside and review that is external as an element of their formal complaints procedure.

Verify that your position permit you to submit an application for a remission of financial obligation under existing requirements.

  • Day withdrawing before the census
  • Unique circumstances
  • Unsatisfactory conduct
  • Inappropriate conduct under VET FEE- HELP.

Withdrawal prior to the Census Date

You really need to perhaps not incur any loan financial obligation for devices of research you signed up for but formally withdrew from ahead of the census time. More details on Withdrawing from research is present regarding the StudyAssist web site. If it has occurred for your requirements, raise it along with your provVET FEE- HELP / VET figuratively speaking financial obligation to be terminated. A provVET FEE?HELP/ VET figuratively speaking financial obligation according to the nature regarding the issue. The provider’s formal complaints procedure will give you a right of review if you fail to buy into the provider’s choice.

If you were to think that your particular provider is not helpful, you are able to contact the VET figuratively speaking Ombudsman.

Unique circumstances

All training providers need a procedure in destination after you started to study, certain ‘special circumstances’ occurred for you to request the cancellation of your debt if.

Unique circumstances are not totally all circumstances but just those circumstances (such as for instance disease or an auto accident) being:

  • Away from control,
  • Happened or worsened following the census date, and
  • Avoided you from doing study that is further.

Please be aware you cannot make an application for the cancellation of the financial obligation as a result of ‘special circumstances’ for devices of research which you have effectively finished.

Time limits make an application for publishing a credit card applicatoin to your provider for financial obligation cancellation under unique circumstances:

Your provider can provide you more hours if it had been extremely hard for you really to use in the 12-month period.

If you think special circumstances may connect with you, you will have to finish your provider’s unique circumstances kind, and submit the shape to your provider.

All providers are required to have a formal review process that pertains should your provider rejects your personal circumstances demand and chooses to not cancel your financial troubles. If you’re perhaps not pleased with just how your provider has dealt together with your unique circumstances demand, it is possible to pose a question to your provider to examine their choice. All providers have to have a interior review procedure as an element of their unique circumstances procedure.

If you’re nevertheless perhaps not pleased after an inside review by the provider, after that you can connect with the Administrative Appeals Tribunal in a state or territory to own your provider’s decision reviewed.